American Legend Homes is a family-owned residential homebuilder operating in Texas and Colorado. This award-winning organization has a passion for providing the absolute highest level of customer service with a focus on thoughtful designs and quality construction practices.
We've found that the desire and ability to deliver the best possible customer service comes naturally when you're a part of a company that believes in teamwork, recognizes success, and truly values the contributions made by every team member.
American Legend Homes is currently seeking a highly motivated team player to serve as New Home Warranty Manager in the Colorado Springs, Colorado area. If you are a talented and driven, team player interested in building a career with an organization focused on taking care of its employees and customers, this may be a great opportunity for you.
Essential Duties and Primary Responsibilities:
Conduct 30-day orientation meetings with homeowners after closing
Assist homeowners with questions and concerns and provide advice on routine home maintenance
Maintain an effective and organized system for monitoring and tracking the status of all work orders from request to completion
Field warranty requests and promptly contact homeowners to schedule onsite inspections
During inspection, properly identify issues and devise a repair plan
Coordinate with various trade vendors to schedule the respective repairs
Follow up with homeowners and trades to confirm all appointments and communicate repair status
Maintain the cleanliness of all homes undergoing warranty work
Complete the appropriate warranty request documentation
Oversee the management of warranty expenses
All other duties as assigned by management
Required Skills and Abilities:
Experience in construction, remodel or commensurate experience
Possess strong organization, communication and follow through skills
Present a positive attitude and a professional appearance
Must be able to multitask in a fast-paced environment
Demonstrate a strong attention to detail
Able and willing to learn and quickly adapt to existing business processes
Provide superior customer service at all times
OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
American Legend Homes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Legend Homes complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.