American Legend Homes is a family and employee-owned, residential homebuilder based out of Lewisville, TX. This award winning organization has a passion for providing the absolute highest level of customer service with a focus on thoughtful designs and quality construction practices.
American Legend Homes is currently seeking a highly motivated team player to serve as New Home Warranty Manager for multiple communities in our DFW market. This position will report directly to the Division Manager.
Essential Duties and Primary Responsibilities:
Conduct 30-day orientation meetings with homeowners after closing
Assist homeowners with questions and concerns and provide advice on routine home maintenance
Maintain an effective and organized system for monitoring and tracking the status of all work orders from request to completion
Field warranty requests and promptly contact homeowners to schedule onsite inspection
During inspection, properly identify issues and devise a repair plan
Coordinate with various trade vendors to schedule the respective repairs
Follow up with homeowners and trades to confirm all appointments and communicate repair status
Maintain the cleanliness of all homes undergoing warranty work
Complete the appropriate warranty request documentation
Oversee the management of warranty expenses
All other duties as assigned by management
Required Skills and Abilities:
Possess strong organization, communication and follow through skills
Present a positive attitude and a professional appearance
Must be able to multitask in a fast-paced environment
Demonstrate a strong attention to detail
Able and willing to learn and quickly adapt to existing business processes
Provide superior customer service at all times
We offer a competitive salary, quarterly bonuses, medical, dental and vision benefits, paid vacation, 401(k) and ESOP Plan.
Qualified candidates should submit their resume via email to: email@example.com
American Legend Homes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Legend Homes complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.